Preču atgriešanas kārtība
A distance contract is an agreement between a CONSUMER (Article 1 (3) PTAL) and a seller (Article 1 (5) PTAL) or a service provider (Article 1 (4) PTAL) on the basis of an offer from a seller or service provider addressed or not addressed. printed matter, standard letters, catalogs, advertisements published in the press accompanied by a subscription coupon, by telephone, facsimile, Internet, electronic mail, television, radio and other means of sending or transmitting information. The distance contract applies to orders and purchases made in the online store with delivery, but does not apply to those purchases made at the Seller's points of sale.
Entry into force of the distance contract
The distance contract shall be deemed to have entered into force as soon as the CONSUMER has placed the order via the Internet, telephone or other technological means and has received confirmation from the SELLER of the order placed by e-mail. Orders and order confirmations are considered received when they can be accessed by the parties to whom they are addressed.
Execution time of the distance contract
The SELLER undertakes to fulfill the terms of the distance contract no later than 15 days after receipt of the order from the CONSUMER, unless the contracting parties have agreed on another term. If the SELLER is unable to perform the contract due to the fact that the goods ordered by the CONSUMER are not available, then the SELLER is obliged to inform the CONSUMER about it. In that case, the SELLER may offer the CONSUMER an equivalent product at an equivalent price.
Right of withdrawal
In accordance with the Consumer Protection Law of the Republic of Latvia, the CONSUMER may exercise the right of withdrawal and unilaterally withdraw from the distance contract within 14 calendar days and return the purchased product to the SELLER.
The CONSUMER cannot exercise the right of withdrawal if:
the product is not in the original packaging or its packaging is damaged
the original quality of the product has not been preserved;
the product is visually damaged (including mechanical damage, damage that has occurred in case of storage and transportation of the product);
the consumer cannot present the product in its original packaging;
the product has been used.
The CONSUMER is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal.
Procedure for return of goods
When returning the purchased product to the BUYER, it is necessary to present a document confirming the purchase. The CONSUMER may return the product in accordance with the distance contract within 14 calendar days from the receipt of the product. The SELLER undertakes to return the money within 15 working days. If the CONSUMER wants to return a product that does not comply with the provisions of the distance contract, then in accordance with the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255, the CONSUMER must fill in the claim application form and return the returned product in full.